Privacy Policy
What we collect
Only what a trip needs.
- Account details: name, email, hashed password
- Trip briefs, itineraries, messages with your designer
- Travel documents you upload, such as passport scans and visas
- Payment records. Card details are held by our payment processor, never by us
- Basic usage logs used to keep the service running and secure
How we use it
To plan and book your trip, to support you during it, and to meet legal and supplier requirements. We do not sell personal data and we do not share it with advertisers.
Who sees your documents
The designer assigned to your trip, the suppliers who legally require them for a booking, and nobody else. Access is logged.
How long we keep it
Trip records for seven years, because tax and supplier rules require it. Uploaded documents are deleted 90 days after your trip ends unless you ask us to keep them for the next one.
Your rights
You can export everything we hold about you, correct it, or ask us to delete your account. Requests are answered within 30 days.
Do not sell my data
We do not sell personal information and we do not share it for cross-context behavioural advertising. There is nothing to opt out of, and this stays true if the policy changes: any change of that kind would require your explicit consent first.
Contact
Privacy questions and data requests go through the contact form and reach our data protection lead directly.