How your trip and your money are protected.

Your money

Deposits are held in a client account, separate from operating funds, until a supplier is paid. Every payment on your schedule shows what it covers and when it is due.

Your trip

Every supplier is vetted before we sell them, and re-checked annually. You get a 24/7 contact on the ground for the whole trip, and a named designer who has your file.

Your data

Passwords are hashed, sessions are signed and scoped to your device, and passport documents are encrypted at rest with access limited to the designer on your trip.

• Two-step signout across devices whenever your password changes
• Document access logged per designer
• No traveller data sold or shared for advertising

If something goes wrong

Call the number on your trip wallet. It reaches a person, not a queue. Anything that costs you money because we got it wrong, we fix at our expense.