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Help centre

Answers, without the runaround.

Thirteen articles covering the questions that actually come up. If yours is not here, a designer answers in about 47 minutes on weekdays.

Planning a trip

3

How planning works, step by step

From the first paragraph you type to the quote landing in your inbox.

Visas, permits and documents

What we handle for you and what only you can do.

Joining a group departure

Slot holds, room sharing and who else is on the trip.

Bookings and payments

4

Cancellation policy

What you get back, and when, if you cancel a designed trip.

Travel insurance

What we require, what we recommend, and what insurance will not cover.

Changing a trip after booking

Dates, travellers, rooms and routing, and what each change costs.

Payments and installments

How the two-installment schedule works and what happens if you miss one.

While you travel

3

Support while you are travelling

Who to call, how fast we answer and what we can fix from here.

Lost or delayed luggage

The first hour matters more than anything you do later.

Emergency contacts on a trip

What to add to your phone before you fly.

Account and privacy

3

Resetting your password

How the reset link works and why it expires so quickly.

Deleting your account and exporting your data

What gets deleted, what we have to keep and how long it takes.

Who can see my passport and documents

Access is limited to your designer and the suppliers who legally need them.

Cannot find it?

Ask a senior designer directly. No bots, no ticket number.

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