Help centre · While you travel
Support while you are travelling
Who to call, how fast we answer and what we can fix from here.
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Your 24/7 contact
The number on your trip wallet reaches a person on duty, not a queue, at any hour of your trip. It is staffed in the destination timezone.
What we can fix remotely
Re-booking a missed transfer, moving a night, finding a doctor, dealing with a hotel that got your reservation wrong, chasing lost luggage.
Medical situations
Call us and your insurer. We coordinate with the local provider and, if needed, with your evacuation cover.
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